> For the complete documentation index, see [llms.txt](https://docs.stg.ai.neevcloud.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stg.ai.neevcloud.com/getting-started/kyc-verification.md).
# KYC Verification
Know Your Customer (KYC) verification helps safeguard your [NeevCloud](https://console.ai.neevcloud.com/) account, prevent misuse of platform resources, and support secure access to NeevCloud cloud and AI services while meeting applicable regulatory requirements.
KYC is a one-time verification process. Once your verification is approved, you can continue using supported NeevCloud services without completing KYC again.
The verification is completed directly within the NeevCloud platform through our verification partner. You do not need to email any documents to NeevCloud.
***
## Why is KYC required?
KYC helps protect your account and prevent unauthorized or inappropriate use of [NeevCloud platform](https://console.ai.neevcloud.com/) resources. It also helps NeevCloud meet applicable regulatory requirements while providing secure access to cloud and AI infrastructure.
KYC is required only once. After your account is successfully verified, you can continue using the supported services without repeating the verification process.
Browsing the service catalog, accessing documentation, and inviting team members are not affected by the KYC requirement.
***
## When is KYC required?
KYC is required when you perform your first billable action on the NeevCloud AI platform.
Depending on the service, this can happen when you:
* Deploy a [GPU AI Service](https://docs.ai.neevcloud.com/gpu-ai-service/overview)
* Deploy a [VM Service](https://docs.ai.neevcloud.com/vm-service/overview)
* Deploy [Dedicated Inferencing](https://docs.ai.neevcloud.com/ai-inference/overview-3)
* Use [Agentic Studio](https://docs.ai.neevcloud.com/agentic-studio/agentic-studio-overview)
* Create a [API key](https://docs.ai.neevcloud.com/getting-started/create-api-key)
You can complete KYC when the verification prompt appears during one of these actions. Once your account is successfully verified, you can use the other supported services without completing KYC again.
***
## What do you need for KYC verification?
The verification requirements depend on your location and account type.
| Account type | Verification requirements |
| --------------------- | --------------------------------------------------------------------------------------------------------------- |
| Indian Individual | Aadhaar and PAN verification through Digio |
| Indian Business | GST number and Aadhaar/PAN verification of an authorized signatory |
| Non-Indian Individual | Driving License or Passport, self-verification video, and geolocation captured through Digio |
| Non-Indian Business | VAT ID (optional), Driving License or Passport, self-verification video, and geolocation captured through Digio |
For Indian Business accounts, the authorized signatory can be an Owner, Director, Partner, or other authorized representative.
***
## Complete KYC verification
When KYC is required, you can start the verification process from the KYC prompt that appears during a supported billable action. You can also start or continue verification from your NeevCloud account.
### Step 1: Start verification
You can start KYC verification from any of the following locations:
* Click **Verify your Account** on the home page.
* Go to your profile and click **Continue Verification**.
* Start a supported billable action, such as Deploy, and click **Verify Account** when the KYC prompt appears.
### Step 2: Confirm your geography
* Select the appropriate geography.
* Click **Continue**.
### Step 3: Select your account type
Choose the account type you are verifying:
* Individual
* Business
The verification requirements shown in the next step depend on your selected account type and location.
### Step 4: Start Digio verification
* Review the verification requirements displayed for your account.
* Click **Start Digio Verification** to continue with the identity verification process.
### Step 5: Complete the verification
Follow the instructions displayed in the Digio verification flow and provide the required information or documents for your account type.
For details about the information required for each account type, see [KYC verification for different account types](#kyc-verification-for-different-account-types).
### Step 6: Continue using NeevCloud
After your verification is successfully completed, your KYC status is updated on your account and the original billable action can proceed.
***
## KYC verification for different account types
### Indian Individual
Indian Individual users complete identity verification through Digio using Aadhaar or PAN. The verification is automated and is designed to complete in real time.
### Indian Business
Indian Business users provide their GST number and verify an authorized signatory through Digio.
The GST information is validated and the authorized signatory completes Aadhaar/PAN verification. Both checks must be successful before the business account is verified.
The submission is manually reviewed, with a target review time of 48 business hours.
### Non-Indian Individual
Non-Indian Individual users complete the verification flow through Digio. The flow captures:
* Self-verification video
* Identity document
* Geolocation
The submitted information is reviewed manually. The target review time is 48 business hours.
### Non-Indian Business
Non-Indian Business users provide their VAT ID or Passport and complete the Digio verification flow, including identity document, self-verification video, and geolocation capture.
The submission is manually reviewed, with a target review time of 48 business hours.
***
## What happens after you submit KYC?
The verification outcome depends on your account type.
* **Indian Individual:** Verification is processed automatically.
* **Indian Business:** GST and authorized-signatory verification are completed before approval.
* **Non-Indian Individual or Business:** The submitted information is sent for manual review.
For non-Indian accounts, you can expect an email notification when a decision is made. If the verification is rejected, the reason is provided and you can resubmit the required information.
***
## KYC verification status
Your KYC status can vary depending on the verification flow:
* **Pending** - Verification has been initiated but is not yet complete.
* **Under Review** - Your submission is being manually reviewed.
* **Approved** - Your KYC has been successfully verified.
* **Rejected** - Your submission could not be verified. Review the reason provided and resubmit when available.
For non-Indian users, the KYC status can be Pending, Under Review, Approved, or Rejected.
***
## Data security and retention
KYC information is handled as part of NeevCloud's compliance and security processes. The KYC data collected through the verification flow includes identity information and, where applicable, documents, verification information, and geolocation captured through Digio.
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